Privacy Policy
Last Updated: November 15th 2025
This page explains why information is collected about you and the ways in which this information may be used: this is called a Fair Processing Notice or Privacy Notice.
It is designed to inform you about how Better Way Recovery is complying with the General Data Protection Regulation (GDPR) 2018, the UK Data Protection Act 2018 and the Access to Health Records Act 1990.
For further information about the type of information we hold about you, how we use this and how you can access it. This page describes how Better Way Recovery collects, uses, retains and discloses personal information. Different organisations sometimes use different terms, and it can be referred to as a privacy statement, a fair processing notice or privacy notice.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain
Better Way Recovery is committed to protecting your privacy and handling your personal data securely and responsibly. This notice explains how we collect, use, store, and share your information through our website and in our partnership with STaRS (Staffordshire Treatment and Recovery System).
Who We Are
We are Better Way Recovery, a provider of drug and alcohol recovery services. We work in partnership with STaRS, Midlands Partnership University NHS Foundation Trust (MPFT), and Staffordshire County Council.
We, Better Way Recovery are a data controller. Our address for communication is:
Better Way Recovery
38A Tamworth St,
Lichfield,
WS13 6JJ
Email: office@betterwayrecovery.org.uk
We are registered to process personal and sensitive information under the Data Protection Act 2018 - our registration number is ZB939355
What Information We Collect
Personal identifiers:
Address
Gender
Pronoun Preferences
Emergency Contact Details
Racial or Ethnic Origin
Contact number
Email address
Health & treatment info: Substance use, medical history, prescribed medications, and related referrals, records or group or one to one interactions, and records of phone interactions.
Usage data: Website usage, IP address, cookies, and interaction logs.
How We Collect Data
Directly: Via online self‑referral forms, phone calls, in‑person visits.
Automatically: Through website cookies and analytics tools.
From partners: From STaRS/MPFT, public health records, or other involved agencies (with your consent).
How We Use Your Data
To assess and deliver care, including referrals and medical treatment.
To communicate with you for appointment scheduling and check‑ins.
To share with partner organisations like STaRS and MPFT for coordinated care.
To monitor and improve services, including audits and evaluation.
To comply with legal duties, such as safeguarding reports or public health obligations.
Who We Share Your Data With
STaRS and partner organisations (including MPFT, Staffordshire County Council).
Healthcare providers like GPs, hospitals, and specialists.
Regulators and auditors where legally mandated (e.g., NHS, CQC).
Only with your consent for third-party data sharing beyond direct care coordination.
Data Transfers and Retention
Your information may be securely shared across our partnership to ensure consistent care.
We retain your data as long as is necessary for treatment, legal compliance, or organisational records—typically up to 10 years.
Data is stored securely in electronic and/or paper form. Regular reviews are conducted to delete or anonymise outdated information.
Cookies & Website Analytics
We use cookies for essential site functionality and analytics. You can control cookie preferences via our pop‑up widget.
Changes To This Policy
We may update this notice and will post changes on the website with the effective date clearly stated.
Contacting us
For queries or to exercise your rights:
· Email: office@betterwayrecovery.org.uk
· Address: Better Way Recovery, 38A Tamworth St, Lichfield, UK, WS13 6JJ
· ICO website: ico.org.uk
This page explains why information is collected about you and the ways in which this information may be used: this is called a Fair Processing Notice or Privacy Notice.
It is designed to inform you about how Better Way Recovery is complying with the General Data Protection Regulation (GDPR) 2018, the UK Data Protection Act 2018 and the Access to Health Records Act 1990.
For further information about the type of information we hold about you, how we use this and how you can access it. This page describes how Better Way Recovery collects, uses, retains and discloses personal information. Different organisations sometimes use different terms, and it can be referred to as a privacy statement, a fair processing notice or privacy notice.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain
Better Way Recovery is committed to protecting your privacy and handling your personal data securely and responsibly. This notice explains how we collect, use, store, and share your information through our website and in our partnership with STaRS (Staffordshire Treatment and Recovery System).
Who We Are
We are Better Way Recovery, a provider of drug and alcohol recovery services. We work in partnership with STaRS, Midlands Partnership University NHS Foundation Trust (MPFT), and Staffordshire County Council.
We, Better Way Recovery are a data controller. Our address for communication is:
Better Way Recovery
38A Tamworth St,
Lichfield,
WS13 6JJ
Email: office@betterwayrecovery.org.uk
We are registered to process personal and sensitive information under the Data Protection Act 2018 - our registration number is ZB939355
What Information We Collect
Personal identifiers:
Address
Gender
Pronoun Preferences
Emergency Contact Details
Racial or Ethnic Origin
Contact number
Email address
Health & treatment info: Substance use, medical history, prescribed medications, and related referrals, records or group or one to one interactions, and records of phone interactions.
Usage data: Website usage, IP address, cookies, and interaction logs.
How We Collect Data
Directly: Via online self‑referral forms, phone calls, in‑person visits.
Automatically: Through website cookies and analytics tools.
From partners: From STaRS/MPFT, public health records, or other involved agencies (with your consent).
How We Use Your Data
To assess and deliver care, including referrals and medical treatment.
To communicate with you for appointment scheduling and check‑ins.
To share with partner organisations like STaRS and MPFT for coordinated care.
To monitor and improve services, including audits and evaluation.
To comply with legal duties, such as safeguarding reports or public health obligations.
Who We Share Your Data With
STaRS and partner organisations (including MPFT, Staffordshire County Council).
Healthcare providers like GPs, hospitals, and specialists.
Regulators and auditors where legally mandated (e.g., NHS, CQC).
Only with your consent for third-party data sharing beyond direct care coordination.
Data Transfers and Retention
Your information may be securely shared across our partnership to ensure consistent care.
We retain your data as long as is necessary for treatment, legal compliance, or organisational records—typically up to 10 years.
Data is stored securely in electronic and/or paper form. Regular reviews are conducted to delete or anonymise outdated information.
Cookies & Website Analytics
We use cookies for essential site functionality and analytics. You can control cookie preferences via our pop‑up widget.
Changes To This Policy
We may update this notice and will post changes on the website with the effective date clearly stated.
Contacting us
For queries or to exercise your rights:
· Email: office@betterwayrecovery.org.uk
· Address: Better Way Recovery, 38A Tamworth St, Lichfield, UK, WS13 6JJ
· ICO website: ico.org.uk
This page explains why information is collected about you and the ways in which this information may be used: this is called a Fair Processing Notice or Privacy Notice.
It is designed to inform you about how Better Way Recovery is complying with the General Data Protection Regulation (GDPR) 2018, the UK Data Protection Act 2018 and the Access to Health Records Act 1990.
For further information about the type of information we hold about you, how we use this and how you can access it. This page describes how Better Way Recovery collects, uses, retains and discloses personal information. Different organisations sometimes use different terms, and it can be referred to as a privacy statement, a fair processing notice or privacy notice.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain
Better Way Recovery is committed to protecting your privacy and handling your personal data securely and responsibly. This notice explains how we collect, use, store, and share your information through our website and in our partnership with STaRS (Staffordshire Treatment and Recovery System).
Who We Are
We are Better Way Recovery, a provider of drug and alcohol recovery services. We work in partnership with STaRS, Midlands Partnership University NHS Foundation Trust (MPFT), and Staffordshire County Council.
We, Better Way Recovery are a data controller. Our address for communication is:
Better Way Recovery
38A Tamworth St,
Lichfield,
WS13 6JJ
Email: office@betterwayrecovery.org.uk
We are registered to process personal and sensitive information under the Data Protection Act 2018 - our registration number is ZB939355
What Information We Collect
Personal identifiers:
Address
Gender
Pronoun Preferences
Emergency Contact Details
Racial or Ethnic Origin
Contact number
Email address
Health & treatment info: Substance use, medical history, prescribed medications, and related referrals, records or group or one to one interactions, and records of phone interactions.
Usage data: Website usage, IP address, cookies, and interaction logs.
How We Collect Data
Directly: Via online self‑referral forms, phone calls, in‑person visits.
Automatically: Through website cookies and analytics tools.
From partners: From STaRS/MPFT, public health records, or other involved agencies (with your consent).
How We Use Your Data
To assess and deliver care, including referrals and medical treatment.
To communicate with you for appointment scheduling and check‑ins.
To share with partner organisations like STaRS and MPFT for coordinated care.
To monitor and improve services, including audits and evaluation.
To comply with legal duties, such as safeguarding reports or public health obligations.
Who We Share Your Data With
STaRS and partner organisations (including MPFT, Staffordshire County Council).
Healthcare providers like GPs, hospitals, and specialists.
Regulators and auditors where legally mandated (e.g., NHS, CQC).
Only with your consent for third-party data sharing beyond direct care coordination.
Data Transfers and Retention
Your information may be securely shared across our partnership to ensure consistent care.
We retain your data as long as is necessary for treatment, legal compliance, or organisational records—typically up to 10 years.
Data is stored securely in electronic and/or paper form. Regular reviews are conducted to delete or anonymise outdated information.
Cookies & Website Analytics
We use cookies for essential site functionality and analytics. You can control cookie preferences via our pop‑up widget.
Changes To This Policy
We may update this notice and will post changes on the website with the effective date clearly stated.
Contacting us
For queries or to exercise your rights:
· Email: office@betterwayrecovery.org.uk
· Address: Better Way Recovery, 38A Tamworth St, Lichfield, UK, WS13 6JJ
· ICO website: ico.org.uk
